Firstly our foam gaskets will last years if looked after correctly, any liquid or food that dries on the foam gaskets can create tears.
Be sure to always keep clean. Gently wipe down with a damp cloth if needed after use.
Also if the vacuum sealers lid is clipped shut during storage the foam gaskets can become over compressed. So simply leave the lid unclipped during storage to avoid unnecessary compression.
Finally testing your gaskets are up to scratch is easy so please watch the below video before buying replacements :)
WARRANTY
2 Year Luvele Warranty offered on:
The Vibe Blender | Eclipse Meat Grinder | Deluxe Pro Vacuum Sealer
We want to make any warranty claim as simple as possible for you. All you need to do is contact us at support@luvele.com.au and provide us information about the problem you are having with your item. We may suggest some troubleshooting ideas to establish whether or not the issue can be fixed without a return. Photos of the fault may be requested if and where appropriate, and if it will ensure a faster resolution. Generally any issue will be considered for repair or replacement. We appreciate your patience and communication throughout the process and will always look at offering you the best solution.
We may suggest some troubleshooting ideas to establish whether or not the issue can be fixed without a return. Photos of the fault may be requested if and where appropriate, and if it will ensure a faster resolution.
Generally any issue will be considered for repair or replacement. We appreciate your patience and communication throughout the process and will always look at offering you the best solution.
Change of Mind:
If you purchase a Luvele product and then change your mind for whatever reason, you can return the product at your own cost within 10 days of purchase for a full refund. Please note; the returned item must be brand new and unopened. If the item has been opened, used or damaged in anyway, then a refund will not be approved.
We are here to help, so please do not hesitate to email us with any requests.
We are here to help, so please don't hesitate to email us with any requests.